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Return & Refund Policy

At Pure Gild, we want you to love your pieces. If something is not right, please contact us and we’ll help.

Returns & Exchanges

Eligible items may be returned or exchanged within 14 days of delivery.

Items must be unworn, unused, in original packaging, and in the same condition received.

Return Shipping Fee

For approved returns, a $5.99 return shipping fee will be deducted from your refund when using our prepaid return label.

Original shipping charges are non-refundable.

If your item arrived damaged, defective, missing, or incorrect, Pure Gild will cover the replacement or return shipping cost after the claim is reviewed and approved.

Non-Returnable Items

The following items are final sale:

• Personalized or custom items

• Gift cards

• Clearance or final sale items

• Mystery boxes

• Heavily discounted final-sale bundles

Bundle Returns

Bundles must be returned as a complete set. Partial bundle returns are not accepted.

Bundles marked Final Sale, Clearance, or Last Chance cannot be returned or exchanged.

Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, missing, defective, or incorrect, contact us within 48 hours of delivery with your order number, clear photos/videos of the item, and photos of the packaging and shipping label.

An unboxing video is helpful for faster review, but it is not mandatory.

Claims reported after 48 hours may not be eligible for replacement or refund.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Cancellations

Orders can only be cancelled before they Fulfilled. Once Fulfilled, the order cannot be cancelled.

Return Abuse

Pure Gild reserves the right to refuse returns or exchanges if we suspect misuse of our policy, including worn items, damaged returns, excessive returns, or fraudulent claims.

Start a Return

To start a return or exchange, contact us with your order number and reason for return.