Shipping Policy

At Pure Gild, we carefully pack every order to make sure your pieces arrive safely and beautifully.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders may be processed throughout the week, including weekends.

During sales, promotions, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Within the United States

Pure Gild currently ships within the United States only.

We do not offer international shipping at this time.

Shipping Rates

Shipping rates are displayed at checkout based on your order value and selected shipping method.

We may offer free standard shipping on orders that meet the minimum purchase amount shown at checkout.

Estimated Delivery Times

Standard shipping usually takes 2–7 business days after the order has been processed and shipped.

Expedited shipping options may be available at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect addresses, or other circumstances outside our control.

Shipping Carriers

We may ship orders through trusted carriers such as UPS, FedEx, USPS, or other available shipping partners.

The carrier used may depend on the delivery address, package size, shipping method, and service availability.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after the label has been created.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Pure Gild is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible. We can only update the address if the order has not yet been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, the carrier is responsible for delivery.

Pure Gild is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. However, we will do our best to help you review the issue and provide any information needed for a carrier claim.

If your package is marked as delivered but you cannot find it, please first check with household members, neighbors, building management, your mailbox/package locker, and the local carrier.

We are not able to guarantee a refund or replacement for packages confirmed as delivered by the carrier.

Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, missing, defective, or incorrect, contact us within 48 hours of delivery with your order number, clear photos/videos of the item, and photos of the packaging and shipping label.

An unboxing video is helpful for faster review, but it is not mandatory.

Claims reported after 48 hours may not be eligible for replacement or refund.

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under our Return & Refund Policy.

Contact

For shipping questions, please contact us at:

Email: support@puregild.com